Millennials, On-Trend Customers Hate Your Old-Fashioned Luxury (Here's What They Do Like)

Young customers today including millennials, as well as the more on-trend among their elders, are turned off by design cues in hospitality, retail and other commercial settings like gilded ceilings, ostentatious furnishings, and "fakey-parked" Bentleys outside hotel entrances. Customer experience consultant Micah Solomon explains.